Policy Statement:
Fraser Coast Meals
on Wheels is committed to supporting the 'National Privacy Principles for the
Fair Handling of Personal Information' which set clear standards for the
collection, access, storage and use of personal information which we obtain as
part of our business operations.
Our respect for
our customers' right to privacy of their personal information is paramount. We
have policies and procedures to ensure that all personal information, no matter
how or where it is obtained, is handled sensitively, securely, and in accordance
with the National Privacy Principles.
This Privacy Policy
sets out:
matters of which you should be aware regarding information we
may collect about you
our policies on the management of personal information, and
generally, what sort of information we hold, for what
purposes, and how we collect, hold, use and disclose that information
What
personal information do we collect and store?
So that we can
provide services to you, we may ask for personal details such as your name,
address, telephone number or e-mail address. Some examples of where we may need
these details are meal deliveries, types of food you can eat, your likes and
dislikes of certain foods, Government reporting. Privacy law requires us to
collect personal information about you only from you if it is reasonable
and practical to do so.
Fraser Coast Meal on Wheels takes measures to ensure your personal information is protected
from unauthorised access, loss, misuse, disclosure or alteration. We also take
measures to destroy or permanently de-identify personal information when it is
no longer required. The types of measures we take vary with the type of
information, and how it is collected and stored.
Generally, you
have no obligation to provide any information requested by us. If you choose to
withhold requested information however, we may not be able to provide you with
the goods and services that depend on the collection of that information,
particularly if the collection of that information is required by law.
How
is personal information used?
The personal
information that we ask for is generally used to provide goods or services to
you. For example, your address to deliver meals to, Special diets you may have
allergies or an illness that requires special types of food.
We may also use
your personal information in other ways to provide you with superior service.
This may include using your personal information to advise you of changes in
services. You have the right to tell us that you do not want us to send
information to you other than for the main purpose for which we have collected
your personal details.
Where possible, we
try to ensure that our disclosure of information to other organisations (for
example Government Departments, and others with whom we have an obligation or
commercial arrangement) is in a way which does not personally identify
individuals.
Access
to your personal information
We will provide
you with access to any of your personal information we hold (except in the
limited circumstances recognised by privacy law).
If you require
access to your personal information, please contact our Office on 07 41214297.
Of course, before we provide you with access to your personal information we
will require some proof of identity. For most requests, your information will be
provided free of charge, however we may charge a reasonable fee if your request
requires a substantial effort on our part.
If you need to
update your information (eg. if you change your address), please contact the
administration of St. Stephens Meals on Wheels to which you supplied that
information so we can make the change.
More
information
More information
about Privacy law and the National Privacy Principles is available from the
Federal Privacy Commissioner.
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